Privacy Policy

How Myzel Organics Handles Your Data

Updated March 7, 2023.

Myzel Organics. (“we”/”us”) makes the website, myzelorganics.com (the “Website”) available as part of our mission to produce sustainable organic, low-cost functional mushrooms. This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, by email).

Our Values

Trust is a core principle at Myzel Organics, and this includes trusting us to do the right thing with your information. Two main values guide our website and digital experience delivery. These values should help you better understand how we think about your information and privacy.

Your Information Belongs to You

We carefully analyze what types of information we need to provide our website and digital services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. Our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

We Protect Your Information From Others

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

Why We Process Your Information

We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process a payment), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a product-related service). European law calls these reasons “legitimate interests.” These “legitimate interests” include:

  • Preventing risk and fraud
  • Answering questions or providing other types of support
  • Providing and improving our products and services
  • Providing reporting and analytics
  • Testing out new services
  • Assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

We may process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where your data is sourced and it already comes with consent or where we are required by law to ask for your consent in the context of some of our sales and marketing activities. At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.

Your Rights Over Your Information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use the Myzel Organics website, you may have the right to request access to, correct, amend, delete, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not provide you with a different level of service if you exercise any of these rights.

If you are a client, partner, Myzel Organics employee, or other individual that Myzel Organics has a direct relationship with, please submit your data subject request to info@myzelorganics.com. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where We Send Your Information

We are a Canadian company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.

Transfers Outside Of Europe And Switzerland

If you are in Europe, the UK, or Switzerland, your personal information is sent to service providers who may be located in other regions, including Canada (where we are based) and the United States. When we send your personal information outside of Europe, we do so in accordance with European law.

If you are in Europe, the UK, or Switzerland, when we send your personal information to Canada it is protected under Canadian law, which the European Commission has found will adequately protect your information. If we then send this personal information outside of Canada (for example, when we send this information to a digital service provider), this information is protected by contractual commitments that are comparable to those provided in Standard Contractual Clauses.

Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). For information about how we respond to such orders, please contact us at info@myzelorganics.com.

How We Protect Your Information

Our team works to protect your information, and to ensure the security and integrity of our digital platforms. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.

How We Use “Cookies” And Other Tracking Technologies

We use cookies and similar tracking technologies on our website. We use cookies to track content usage and traffic on the Website. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server. The Website uses cookies to help it compile aggregate statistics about usage of our Website, such as how many users visit the Website, how long users spend viewing the Website, and what pages are viewed most often. This information is used to improve the content of the Website. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website.

How You Can Reach Us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact Myzel Organics Support, or mail us at one of the addresses below. If you would like to submit a legally binding request to demand someone else’s personal information (for example, if you have a subpoena or court order), please make a formal legal request.

Myzel Organics Inc.
41174 Forks Road
Wainfleet, Ontario
Canada
L0S 1V0